Our products are sourced from Pro riders and Teams and therefore the condition can vary. We specify the condition on the website in the following categories:

New: these products are brand new and totally unused but may or may not have the original packaging.

Slightly used: Although these products have been lightly used and may display some minor sings of usage, they are in an “as new” condition.

Used: these products have been used and may have some signs of usage but are in perfect working order.

We buy and sell clothing and equipment from a variety of Cycling Teams, Brands and individual riders.

All our products are original and often, as they are sourced from the teams and riders themselves,  come with little pro touches like radio mic pockets in the bibshorts. If we do have a non original or replica product we specify this in the product title.

Often sizes of different products are limited because we source the products directly from individual riders and therefore the clothing is in their size. However, when we source from teams or brands we have a wider range of sizes.

Pro Cycling Outlet was born at the Bike Breaks Girona Cycle Centre in Girona, Spain. But now we are 100% online.

Our prices are outlet prices and often we give discounts well below retail price, even for new items, we also have a clearance section with even more discount applied. Because of this, the price shown arenon negotiable.

As many of our items are one off individual pieces, each item is photographed and described, so the photos shown on each listing are of the actual item. However, in some cases where we have multiple units of a new condition product, the image shown is of an example.

As many of the items are second hand, they are not covered by the original warranty. However, this is not always the case. We indicate on the listings where any warranty exists.

We sell bikes in various different conditions.

The bikes on the website are sourced from different places including team bikes, demo bikes, marketing bikes, brand new bikes, etc. The condition of the bike and the level of the usage are outlined in the description and the accompanying photographs.

We ship the bikes in flat packed cardboard bike boxes and therefore they do require some assembly. The level of the assembly required varies according to the type of bike. Often, this means that the pedals (if included) will have been removed, the handlebars will need to be re-attached, and quite possibly, the front wheel will have been removed as well.

Bikes sold in used condition are not covered by the original manufacturer’s warranty, with the exception of the Demo and Marketing bikes which have 6 months warranty. New bikes are covered by the manufacturer’s warranty. For each item any warranty will be given on the listing.

All the bikes sold are serviced by our in-house mechanic and subjected to a 60 point service check. Any worn out parts are replaced when needed, all the frames are crack checked and we review that all the bikes are in fully serviceable condition when they leave us.

After placing your order, a shipping label will be created within 48 working hours and you will automatically receive an email with tracking information. Please note that during sales, when we experience a high volume of orders, your order may be delayed by an additional 2-4 days.

Unfortunately we don’t hold orders prior to shipping.

If you are in anyway unhappy with your purchase, please, contact us and we will try to find a satisfactory solution.

If you made an error placing your order, please contact us immediately (info@procyclingoutlet.com). We will be able to fix it as long as the parcel is not shipped. Once your parcel has been shipped you’ll need to wait to get the order and follow the steps for returns.

If your order is incomplete,contact us immediately (within 3 working days)at info@procyclingoutlet.com, specifying your order number and the exact product missing or incomplete and we will find a solution.

If you found an incorrect item in your parcel, please contact us at info@procyclingoutlet.com and we will find an appropriate solution.

If you discover upon receipt that your item or package is damaged, please contact us immediately at info@procyclingoutlet.com, and provide photographs and description of the damage within 3 days of the arrival.

We can send you a separate invoice by email on request. Please contact info@procyclingoutlet.com with your name and order number.

After placing your order, you will receive a confirmation email and after that another email with tracking information. You will be able to track your parcel on the tracking page from the beginning to the end, including delays. If you can’t see this information or the tracking information seems wrong, please contact us as soon as possible at info@procyclingoutlet.com.

We assume part of the shipping costs in order to be able to offer flat rates for shipping. We work with different shipping companies and we select the best option for your region. Unless otherwise specified, the shipping company is at the company's discretion.

Unfortunately, the current global energy crisis and war in Ukraine have resulted in higher shipping prices to us, and therefore higher shipping prices for our clients. In order to keep our product prices low, we have to pass on these increased tariffs. We hope you understand.

We work with different shipping companies and we select the best option for your region. We use standard rate shipping worldwide.

After placing your order, a shipping label will be created within 48 working hours and you will automatically receive an email with tracking information. Please note that during sales, when we experience a high volume of orders, your order may be delayed by an additional 2-4 days.

Depending on your country, custom and handling charges might be applied. Pro Cycling Outlet is not responsible for those charges and it is the client’s responsibility to communicate with customs to provide the necessary information or payment.

Please, contact our customer service team at info@procyclingoutlet.com and we will try to help you.

We ship to Spain, Europe and many countries outside Europe. We reserve the rights to change our conditions and shipping policy without notice. Below is the list of countries we currenty ship to and those that are eligible for our worldwide shipping discounts, please contact us if you have any questions or unsure if your country is not incuded.

Australia

Austria

Belgium

Bulgaria

Canada

China

Croatia

Czechia

Denmark

Estonia

Finland

France

Germany

Greece

Hong Kong SAR

Hungary

Ireland

Israel

Italy

Japan

Latvia

Lithuania

Luxembourg

Malaysia

Netherlands

New Zealand

Norway

Poland

Portugal

Romania

Saudi Arabia

Singapore

Slovakia

Slovenia

Spain

Sweden

Switzerland

Taiwan

United Arab Emirates

United Kingdom

United States

1. Pro Cycling Outlet will gladly accept returns or exchanges of garments that remain in the same condition as they were sold within (14) days of the reception of the package, unless a longer period of time is specified in writing by the Pro Cycling Outlet team.

2. CLIENTS MUST CONTACT US AT info@procyclingoutlet.com PRIOR TO RETURNING ANY ITEM. Full refunds are made in the form of original payment if the amount to be refunded does not cause the original purchase price to fall below the free shipping terms. If the client chooses to be refunded through the original payment method, but the adjusted total falls below the free shipping terms, the shipping cost will be deducted from the amount to be refunded. If the client chooses to be refunded with an online credit, the total of the products will be included. If the original form of payment is not available, please contact Customer Service. For purchases using a gift card only, refund will be made in the form of a merchandise credit.

3. Exclusions to the 14 day return policy include: Items returned must be returned in original condition and WITH ALL ORIGINAL LABELS AND TAGS. Any item or apparel that has been worn or used by the client are not able to be returned. All goods must be unused or in an identical condition as they were in when purchased and in a resalable condition. Returned items will be inspected to ensure they meet the returns specifications. Please note for items that are out of our returns policy a refund will not be processed. Please, ensure before returning any item to us it meets the above requirements. Any extra incurred shipping costs including any/or all handeling and import taxes are the responsibility of the client.

4. Returns are not accepted for items with a discount of 40% or more.

5. Pro Cycling Outlet reserves the right to refuse returns of any merchandise that does not meet the above return requirements in Pro Cycling Outlet’s sole discretion.

6. We are not responsable for return packages sent to the incorrect address or for contacting customs for an issue related to a package.

7. Discount codes cannot be applied to orders that have already been completed.

If you wish to make a return or exchange for an online purchase, you must contact us at info@procyclingoutlet.com, we will then let you know how to proceed.

The products must be sent back to our shop in the same condition and packaging in which it was received.

Exclusions to the 14 day return policy include: any item or apparel that has been worn or used by the client are not able to be returned. All goods must be unused or in an identical condition as they were in when purchased and in a resalable condition. Returned items will be inspected to ensure they meet the returns specifications. Please, note for items which are out of our returns policy a refund will not be processed.

Items with a discount value of 40% or more cannot be returned.

Any extra incurred shipping costs are the responsibility of the client.

Provided the item falls within the return requirements, you can fill out our returns form and print the shipping label from our website.

If you wish to return some item, please contact us at info@procyclingoutlet.com and we will let you know how to proceed.

Please, make sure you meet all our return policy requirements.

You can return any item that meets our return policy terms requirements within 14 days after receiving the parcel.

Please, note items with a discount value of 40% or more cannot be returned.

You can return your item within 14 days after receiving the parcel.

You will find your order number in the confirmation email you will receive after successfully placing an order in our website.

The customer is responsible for any shipping handling or delivery costs associated with returns or exchanges.

The item will be inspected to make sure it meets all the return requirements; we will then contact you to let you know if the return is accepted and proceed with the exchange or refund.

No refunds will be issued for any associated customs or handling costs.

Refunds made in the form of vouchers will be given directly to the client via email. Otherwise refunds will be made using the same payment method as used for the original purchase. If that method is not available please, specify an alternative.

You have received a credit voucher from us, and can use it towards the payment of your next order. Vouchers are non-transferable, and must be used at the time of purchase. Unused voucher balances will not be exchanged for credit card refunds. Vouchers not used at the time of purchase will not be applied after the purchase has already been made. If you have trouble with your voucher, please contact us at info@procyclingoutlet.com. We will do our best to respond immediately during working hours. During our sales events, response times will be longer. Please note that we are not open on weekends.