Shipping policy

Shipping & Handling

1. We assume part of the shipping costs associated with different orders in order to be able to provide flat rate shipping costs for domestic and worldwide clients. For a list of the countries we ship to and those that are eligible for shipping discount please check the link to our customer service page. **FREE and/or REDUCED SHIPPING are not available during certain sales.

2. We use trusted third-party logistics providers to deliver our goods.

3. Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are subject to any delays resulting from postal delays or other occurrences beyond our control for which we will not be responsible. 

4. Tracking and shipping information will be provided to you once we have completed processing successfully placed orders (we aim to process successfully completed orders within 48h of the order being placed during our published opening hours: Monday to Friday). During sales, the high volume of orders may cause this time to increase by 2-4 days.

5. It is the responsibility of each client to provide us with a complete and accurate address. If the address is incorrect and/or undeliverable, any changes or modifications that are necessary once the shipment has left our warehouse, are the responsibility, financial and otherwise, of that client.

6. Further, it is the responsibility of each client to track their package with the automated shipping information provided. If there is an unexplained delay in receiving the shipment, the client must first contact the carrier to resolve the situation. If contactiong the carrier does not resolve the delivery issue because the package cannot be located, then the client should contact ProCycling Outlet at info@procyclingoutlet.com in order to further investigate the problem.

 

7. Any claims for shortages or goods damaged in transit must be made within 3 business days of shipment arrival. We are not responsible for any damage sustained during shipping and clients must contact the carrier directly for remuneration resulting from damage.

8. Any costs incurred from customs or duties are at the customer’s expense. Customs and Duties can be applicable on any items purchased online outside of the EU. Should the customer refuse payment, the company is not liable for any refund.