** For some countries outside of the EU/UK, a reduced rate is offered for purchases of over 200€. This information can be found at checkout.

*** The shipping of oversized items, such as wheels and handlebars, are subject to an additional shipping rate because of their volumetric excess, regardless of the order total. This information can be found at checkout, or you may need to contact us directly.

Please note, Standard Shipping methods can take up to two weeks for delivery. If you wish to receive your shipment within 72 hours of shipment, we recommend that you choose UPS Express upon checkout. 

For shipping costs that do not reach our free shipping threshold, please check your preferred shipping method at checkout.

1. We assume part of the shipping costs associated with different orders in order to be able to provide flat rate shipping costs for domestic and worldwide clients.  FREE and/or REDUCED SHIPPING are not available during certain sales. We reserve the right to add shipping charges should the weight of the shipment exceed reasonable limitations for free shipping.

2. Certain products offered on our website may be classified as bulky items due to their size, weight, or other special handling requirements. For such items, additional shipping costs may apply. The specific shipping costs for bulky items will be clearly indicated at the time of purchase and will be added to the total order amount.

3. We use trusted third-party logistics providers to deliver our goods.

4. Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are subject to any delays resulting from postal delays or other occurrences beyond our control for which we will not be responsible. 

5. Tracking and shipping information will be provided to you once we have completed processing successfully placed orders (we aim to process successfully completed orders within 48h of the order being placed during our published opening hours: Monday to Friday). During sales, the high volume of orders may cause this time to increase by 2-4 days.

6. It is the responsibility of each client to provide us with a complete and accurate address. If the address is incorrect and/or undeliverable, any changes or modifications that are necessary once the shipment has left our warehouse, are the responsibility, financial and otherwise, of that client.

7. Any claims for shortages or goods damaged in transit must be made within 3 business days of shipment arrival. Any damage sustained during shipping must be reported upon receipt of the shipment, and shipment should not be accepted if obvious damage is observed to the exterior packaging. Detailed photographs of the exterior and interior will be required if damage is observed. If a package has been stolen after delivery, the client will be responsible for providing a police report for the stolen shipment.

8. Any costs incurred from customs or duties are at the customer’s expense. Customs and Duties can be applicable on any items purchased online outside of the EU. Should the customer refuse payment, the company is not liable for any refund.